JOIN OUR TEAM!

Are you passionate about marketing? Ready to dive into the world of demand generation? INFUSEmedia is one of the fastest growing lead generation companies in Massachusetts according to Inc. magazine—in fact, we just placed #54 in the Inc. 5000! We are always looking for bright, motivated, and results-driven people to join our team. Apply now and tap into INFUSEmedia’s growth!

OPEN POSITIONS

Client Success Associate (Entry level)

Company Description

INFUSEmedia is a fully integrated, data-fueled, demand generation engine that offers a host of industry-leading solutions designed to help B2B organizations drive qualified interest. We employ a holistic, omnichannel approach, which empowers us to identify, qualify, and produce actionable engagement. Supported by the latest innovations in digital marketing, we generate leads by strategically promoting content through innovative social, programmatic, mobile, and direct outreach campaigns. INFUSEmedia is a sister company of InSegment. For more information, access www.INFUSEmedia.com.

Job Description

The Client Success Manager is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Responsibilities and Duties

  • Develop and maintain relationships with a select group of named accounts to ensure campaign success
  • Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome
  • Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
  • Create and coordinate account documentation including reports, RFPs, and other recommendations
  • Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication and on-boarding

Qualifications

  • Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
  • Minimum two years of account management and customer service experience preferred
  • Organized, detail-oriented, and able to manage 30+ clients at once
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
  • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
  • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
  • Comfortable using and learning software: MS Office (Excel), multiple internet browsers, ticketing/tracking systems

Additional Information

Please note, the next step is test and a one-way video interview. 

INFUSEmedia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Client Success Associate (Remote)

Company Description

Since 2012, we’ve helped thousands of B2B organizations drive full-funnel results through our innovative demand generation solutions and best-in-class data validation platform. It’s what helps us build uncompromising trust and impeccable reputation with our clients, every time.For more information, access www.INFUSEmedia.com.

Job Description

The Client Success Manager is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Responsibilities and Duties

  • Develop and maintain relationships with a select group of named accounts to ensure campaign success
  • Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome
  • Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
  • Create and coordinate account documentation including reports, RFPs, and other recommendations
  • Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication and on-boarding

Qualifications

  • Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
  • Minimum two years of account management and customer service experience preferred
  • Organized, detail-oriented, and able to manage 30+ clients at once
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
  • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
  • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
  • Comfortable using and learning software: MS Office (Excel), multiple internet browsers, ticketing/tracking systems

Candidates will be asked to complete a one way video interview as part of the recruitment process and will be subject to assessment tests.

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

INFUSEmedia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

PERKS & BENEFITS

Great team

On-the-job training

Fast-growing
environment

Fun events and
team building activities

Short summer
hours

Healthcare and
paid time off

OUR TEAM AT A GLANCE

Want to break into the marketing world but you’re not sure where to start?
Say no more! – Send us your resume and our HR Specialist will get in touch with you!

JOIN THE INFUSEmedia TEAM!

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